Modelling Business Processes (BPM)
I have created a mind map of the "Modelling business processes" chapter written by Keith Hindle and presented in the book "Business Analysis second edition" edited by Debra Paul, Donald Yeates and James Cadle.
Harmon, P. (2007) Business Process Change, 2nd edn. Morgan Kaufmann,
Burlton, R. (2001) Business Process Management: Profiting From Process. Sams
Publishing, Indianapolis, IN.
Hammer, M. and Champy, J. (2001) Reengineering the Corporation: A Manifesto
for Business Revolution, 3rd edn. Nicholas Brealey Publishing, London.
MODELLING BUSINESS PROCESSES
Hammer, M. (1996) Beyond Reengineering: How the Process-centred
Organization is Changing our Work and our Lives. HarperBusiness.
Rummler, G. A. and Brache, A. P. (1995) Improving Performance: How to Manage the
White Space on the Organization Chart, 2nd edn. Jossey-Bass, San Fransisco, CA.
Sharp, A. and McDermott, P. (2001) Workflow Modeling Tools for Process
Improvement and Application Development. Artech House, Boston, MA.
Business Process Management Group: www.bpmg.org
Business Process Management Initiative: www.bpmi.org